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Traffic Analyzer FAQ


Frequently Asked Questions

Basic Questions

Ordering Questions

Technical Questions

Answers to Frequently Asked Questions

What is Web Site Traffic Analyzer and what can I do with it?
Web Site Traffic Analyzeris a powerful online Windows tool that turns your web logs into a comprehensive and easy to read analysis of your customers and prospects. Web Site Traffic Analyzer tells you how visitors browse your web site, which pages they view and which they ignore, how long they spend on your site, and where they come from.
Web Site Traffic Analyzer's web server activity report displays the number of visitors, the number of unique IP addresses, the amount of bandwidth used, and the number of hits the site received, broken down by time increment, day of the week, and hour of the day. To learn more about the information that visitors accessed, you can see which web pages were viewed, files were downloaded, directories were accessed, and images were looked at.
Referrer information includes the domains and URL that the visitors came from. The search engine performance report displays the search engines which referred visitors to the site, and the words and phrases that visitors searched for. Web Site Traffic Analyzer provides geographic information about your visitors, as well as what platforms and browsers people are using to visit your site. You can even identify missing files, broken links, and other errors that visitors encountered.
With its advanced filter options, Web Site Traffic Analyzer lets you examine only those visitors who went to specific pages, or who downloaded particular files. You can also zero in on visitors who came from particular URL's, specific countries, or who visited at certain hours of the day.
Web Site Traffic Analyzer's power lies in its ability to combine filters to extract specific information. For example, not only can you see how many visitors visited the "BuyNow" page, but you can also see what other pages these people viewed, what their browsing sequence was, how many files they downloaded, what domain they came from, and what search engine keywords they used to get to your web site. Armed with this information, your can fine-tune your web site to be a more effective sales machine.
Web Site Traffic Analyzer runs on your client Windows 95/98/NT4/2000 PC, and places no burden on your host's web server. Its intuitive interface requires absolutely no technical knowledge whatsoever. The program supports and auto-detects major web server log file formats on both Windows and UNIX platforms.
The program produces reports in real-time. On a 800Mhz PIII computer running Windows 2000, it can analyze 94,000 lines of log file data per second, or a little over 1GB of data per minute.
In the short term, Web Site Traffic Analyzer pinpoints new opportunities to attract more visitors and customers by telling you which of your web pages are working and which aren't. In the long term, the program lets you understand shifts in visitors' browsing and buying behavior, and gives you all the information you need to give your web site a sales tune-up.

What are the System Requirement for Web Site Traffic Analyzer?
Microsoft Windows 95/98/2000/NT/ME/XP
Mac OSX/Linux/FreeBSD/Sun Solaris(Sparc)

64 MB RAM or more
10 MB hard drive space

How easy is it to download and install?
Installing Web Site Traffic Analyzer is very easy. First, visit our download page, click on a download link of Web Site Traffic Analyzer, and the download should start automatically. Then, choose 'Run from current location" to let the installation wizard automatically start when the download completes. Finally, when the installation program launches, simply follow the on-screen instructions from there to install Web Site Traffic Analyzer your computer.

What are log files? Where can I find them? How do I use them?
Log files are files that contain a record of website activity. Every time a person visits your website, a log file is updated with the visitor's information by the web server. These log files can be downloaded and used to generate useful statistics.
Web Site Traffic Analyzer can analyze these log files and tell you how visitors browse your web site, which pages they view and which they ignore, how long they spend on your site, and where they come from.
These log files are usually available from your Internet Service Provider (ISP). If your web site is hosted by an ISP, you should contact them for details of how to access your web log files.
If you host your web site by yourself. you can check your web server documentation for where log files are located.
If you need us to help you access your web log files, please feel free to email href=mailto:[email protected]>[email protected].

What log file formats does Web Site Traffic Analyzer support?
Web Site Traffic Analyzer supports major web server log file formats on both Windows and Unix platforms, such as:

  • Apache common and combined log file format
  • NCSA common and combined log file format
  • Microsoft IIS4/IIS5 W3C extended log file format
  • Sun/Netscape iPlanet log file format
  • Lotus Domino web server log file format
  • Oracle web server log file format
  • and more...

What are your definitions of hits, visitors, unique IPs, page views?
An access of a web page or a file will generate a "Hit" on the web server. For example, if a web page contains 10 pictures, a visit on that page will generate 11 "hits" on the web server, one hit for the web page, 10 hits for the pictures.
If a visitor viewed 5 web pages on the web site, each page contain 10 pictures, the web server will record:

  • 55 Hits
  • 5 Page Views
  • 1 visit

If the visitor left the web site and came back 30 minutes later, Web Site Traffic Analyzer will report 2 visits. If the visitor came back within 30 minutes, Web Site Traffic Analyzer will still report 1 visit.
A unique user (with unique IP address) is determined by the IP address. By default, a visit session is terminated when a user falls inactive for more than 30 minutes. So a unique user (with unique IP address) may visit your web site twice and get reported as two visits.

Can I check if certain IP's are abusing our site?
Yes. Web Site Traffic Analyzer provides report of detailed IP addresses of those who accessed your web site with the most hits or with most bandwidth. So you can find out who's abusing your web site. You can even use the filter feature to narrow down the candidates. Not only can you see their IP addresses in the report, but you can also see who own those IP addresses, allowing you to contact the network administrators and report network abuses.

Can I find out who has been visiting my web site?
Yes. Web Site Traffic Analyzer provides report of detailed IP addresses of those who accessed your web site, broken down by visit time, hits and bandwidth. You can also find out who owns specific IP address.

How much is it?
Web Site Traffic Analyzer only costs $149.95 for an individual, $149.95 for a small organization, with no monthly charges, no annual fee, and free technical support included. For full details, see Pricing and Licensing.

Do you have a discount for educational or non-profit organizations?
Yes, we do. The license price for educational or non-profit organizations is only $129.95, this license allows up to 50 people in one educational/non-profit organization to use Web Site Traffic Analyzer, or view the statistics, and to process any amount of log data from any number of servers. For full details, see href=buy.htm>Pricing and Licensing.

How much will I have to pay for the upgrade? < br> Minor software upgrades(for example, from version 2.0 to version 2.1) are free. Major upgrades are discounted(for example, from version 2.x to version 3.0). For full details, see Pricing and Licensing.

Is the price a one time cost or are there other fees?
The price is a one time cost only. There are no monthly or yearly charges whatsoever.

Is your online order form secure?
Yes, it is 100% secure.

What if I don't want to use my credit card over the Internet?
Feel free to phone or fax your credit card orders. Be sure to write, "I want Web Site Traffic Analyzer" and the license type(individual, small corporate ...), and include your complete name, address, phone number, and E-mail address. Our phone number is, Our fax number is. For full details, see Pricing and Licensing.

What happens after I send in the order?
You will receive an email confirming your order shortly after sending the online order form. Then, within 24 hours, you will receive a second email with a download link to the full version of Web Site Traffic Analyzer. If you do not get your download link... or if you've lost it (Hey, it happens! :) ... please email us at [email protected]. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.

If I purchased this product can I use it on multiple web sites I own?
Yes, you can use Web Site Traffic Analyzer to process any amount of log data from any number of domains/servers. For full details, see Pricing and Licensing.

How much will I pay for the technical support? Is it free?
Yes, it's completely free for all.

Is this product will be able to run in Windows 2000 server and working under IIS?
Yes, Web Site Traffic Analyzer runs well under Windows 2000 Server with IIS system.

Does Web Site Traffic Analyzer work with Windows XP Professional?
Yes, Web Site Traffic Analyzer runs well under Windows XP Professional.

How do I find and configure IIS log files?
To find and configure your web log file, please follow the instructions:

  • 1) Open Control Panel
  • 2) Open Administrative Tools
  • 3) Open Internet Services Manager
  • 4) Select your Web site, and click right mouse button and select "Properties"
  • 5) On the Web Site section, select the Enable Logging check box.
  • 6) Choose W3C Extended Log File Format as the IIS log format.
  • 7) Click the Properties button.
    (The "log file directory" shows where your web server log files are stored)
  • 8) Click Extended Properties. Make sure the following properties are selected: Date, Time, Client IP Address, Method, URI Stem, HTTP Status, Bytes Received, Bytes Sent, User Agent, Referrer.
  • 9) Click Apply and OK.

Does Web Site Traffic Analyzer support Lotus Domino Web server log?
Yes, Web Site Traffic Analyzersupports Lotus Domino Web server log files?

How to add referrer information on the Lotus Domino log files?
To add referrer information in Lotus Domino Web server log files, please do the following:

  • 1) Open nlnotes.exe
  • 2) Select file - preferences - location preferences
  • 3) Click on the Internet Protocol tab
  • 4) Click on the HTTP tab
  • 5) Enable Log files
  • 6) Select "Extended Common" log format to use

Can I convert reports to an Excel spreadsheet or to a MS Word Format?
Yes, Microsoft Word 97 or higher version and Excel 97 or higher version can read HTML format files directly. So you can use MS Word or Excel open Web Site Traffic Analyzer's report files. Generally, the report files are stored under "C:\Program Files\123LogAnalyzer\Report\" folder, the file names are p0.htm to p8.htm

Why can't I get search engine analysis or referrer analysis?
The reason for this problem is that the log file does not contain enough information for Web Site Traffic Analyzer.
If the web server is Unix/apache server, the log file may be in "common" format which does not contain referrer and browser information. To add this information, a "combined" log file format should be used.
A "common" log file format is like this: - - [01/Oct/2001:11:39:55 +0000] "GET /sample/ HTTP/1.1" 200 247
A "combined" log file format is like this: - - [01/Oct/2001:11:39:55 +0000] "GET /sample/ HTTP/1.1" 200 247 "" "Mozilla/4.0 (compatible; MSIE 5.5; Windows 98; Win 9x 4.90)"

If the web server is Microsoft/IIS web server, in log file properties section, referrer and User Agent properties should be checked in order to provide referrer and browser information. A IIS log file with referrer information should be like this:
#Software: Microsoft Internet Information Services 5.0
#Version: 1.0
#Date: 2001-10-24 00:06:23
#Fields: date time c-ip cs-username s-ip s-port cs-method cs-uri-stem cs-uri-query sc-status sc-bytes cs(User-Agent)
cs(Cookie) cs(Referer)
2001-10-24 00:06:23 - 80 GET / - 200 0 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.0) - -
2001-10-24 00:06:24 - 80 GET /main.css - 200 2377 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.0) -

You can also send your log file to [email protected] and let us help you to solve the problem.

What can I do if I get an "unsupported format" message?
Send your log file to [email protected] and let us help you to solve the problem.

How can I set up a filter to look for any accesses to a particular directory tree?
You can do this by using filters. For example, you want reports for a particular directory "/promotions/", Try the following steps:

  • 1) Run Web Site Traffic Analyzer, load your log file, click "Analyze" button
  • 2) Click "setting" to add a filter.
  • li>3) Click "Add" to add a filter
  • 4) Select "Visitors who accessed specific pages or files", click "next"
  • 5) Enter "/promotions/", check "Hide hits of other pages or files in the report"
  • 6) Click "Finish", then "OK", then "Analyze" to do the analysis.

You will get a report of those hits on your "/promotions/" directory.

CanWeb Site Traffic Analyzer EXCLUDE certain IP addresses (for example:all my staff in my office's ip addresses)?
Yes. You can do this by using IP filters:
Use "Add a filter" feature, then select "exclude" and "visitors who made purchases on your web site", then enter the IP addresses of your staff's machines you want to exclude.

Can Web Site Traffic Analyzer do reverse domain lookups to convert IP quads into domains?
Yes. In "Output Options" window, check "Enable Reverse DNS Lookup" option, you will get reports with reverse domain lookups.

Can 123LogAnalyzer do URL parameter analysis?
Yes. In "Output Options" window, un-check "Do not display text after the question mark (?) in URL" option, you will be able to do URL parameter analysis.

How can I customize 123LogAnalyzer reports?
Web Site Traffic Analyzer use template HTML files to generate the reports. These template HTML files are stored in "C:\Program Files\123LogAnalyzer" folder, the file names are "temp0.htm" to temp8.htm".
You can use your text editor or HTML editor to modify these template files to make your own customized reports. For example, add your company logo in the reports.



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